Terms Of Service

Effective Date: Aug 1st, 2025

Last Updated: Sep 7th, 2025

1) Who we are

These Terms of Service (“Terms”) govern your access to and use of Colnma products, websites, and services (the “Services”). “Colnma,” “we,” and “us” refer to Colnma, Inc., with a principal place of business Contact: [email protected].

By using the Services, you agree to these Terms and our Privacy Policy. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

2) Eligibility & accounts

You must be at least 18 (or the age of majority in your jurisdiction).
You are responsible for your account, credentials, and all activity under it. Notify us of unauthorized use immediately.

3) Beta features & changes

Some features are offered as Beta. Beta is provided “AS IS,” may change or break without notice, and may be discontinued. We may add, remove, or modify features at any time.

4) Subscriptions, trials, and fees

Certain features require a paid subscription (“Paid Plan”). Fees and billing terms are shown at checkout or in an order form.
Trials or free tiers may be offered and can be limited, downgraded, or ended at our discretion.
Unless stated otherwise, fees are non-refundable. You authorize recurring charges until you cancel.

5) Acceptable use

You will not, and will not allow others to:

Violate laws or rights of others; upload or generate illegal, harmful, infringing, or deceptive content.
Attempt to reverse engineer, interfere with, overload, or bypass security or rate limits.
Use the Services to build a competing service, train models (except where expressly permitted), or benchmark for publication without our consent.
Submit or process Sensitive Personal Data (e.g., health, financial, biometric) unless you have a lawful basis and appropriate safeguards.
Use in high-risk scenarios (e.g., medical diagnosis, legal advice) without qualified human oversight.

We may suspend or terminate accounts that violate these Terms.

6) Your content

“Customer Content” means text, prompts, files, data, documents, context sources, logs, and outputs you or your users provide or generate through the Services.

Ownership. You retain all rights to Customer Content.
License to Colnma. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Content as necessary to provide and maintain the Services, prevent abuse, and comply with law.
Model providers. You direct us to transmit Customer Content to third-party model providers (e.g., OpenAI, Anthropic, Google, Mistral) and integrations (e.g., Notion, Google Drive, Jira) you enable. Their use of data is governed by their terms.
Improvement. We do not use Customer Content to train our foundation models or third-party models without your explicit opt-in. We may use aggregated, de-identified telemetry to improve reliability and security.

7) Outputs

AI outputs may be inaccurate or inappropriate. You are responsible for evaluating outputs and using human review where accuracy matters. We make no warranties about fitness for a particular purpose or error-free results.

8) Intellectual property

Service IP. We and our licensors own the Services and all related IP. These Terms do not transfer ownership.
Feedback. You grant us a royalty-free, perpetual license to use suggestions or feedback to improve the Services.

9) Third-party services

The Services interoperate with third-party APIs, connectors, and model providers. We are not responsible for third-party services, terms, or availability. Your use of them is at your option and risk.

10) Privacy & data protection

Our Privacy Policy explains how we collect, use, and protect personal data. By using the Services, you consent to our data practices. Where applicable, we offer a Data Processing Addendum (DPA) for customers subject to GDPR or similar laws.

11) Security

We implement administrative, technical, and organizational measures designed to protect Customer Content. No method of transmission or storage is 100% secure; you are responsible for securing your accounts, API keys, and integrations (e.g., BYOK).

12) Availability & support

We strive for high availability but do not guarantee uninterrupted service. Planned or emergency maintenance may occur. Support levels (if any) are set in your plan or order form.

13) Term; termination

These Terms apply while you use the Services. You may cancel at any time (no refunds unless required by law or contract). We may suspend or terminate for material breach or risk to the Services or others. Upon termination, your access ends; we will delete or return Customer Content per our data retention practices unless law requires otherwise.

14) Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES (EXPRESS, IMPLIED, OR STATUTORY), INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Colnma AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

16) Indemnification

You will defend and indemnify Colnma and its affiliates against claims arising from (a) your Customer Content, (b) your use of the Services in violation of these Terms, or (c) your breach of law or third-party rights.

17) Export, sanctions, and government use

You will comply with applicable export control and sanctions laws. The Services are “Commercial Items” provided with restricted rights for U.S. Government end users.

18) Governing law; disputes

These Terms are governed by the laws of [State/Country—e.g., Delaware, USA], excluding conflict of laws rules. Arbitration/Class action waiver (optional): Any dispute will be resolved by binding arbitration in [City, State] before JAMS/AAA. You waive class actions and jury trials. If you prefer court jurisdiction, replace this paragraph with exclusive courts in [City, State].

19) Changes

We may update these Terms. Material changes will be posted with a new “Last updated” date and, where required, notified. Continued use after changes means acceptance.

20) Contact

[email protected] | Colnma, Inc.